Service Information

Bubba, I just wanted to thank you so much for your quick work by everyone at Jett's for the less than one day repair of my boat with a small fuel problem. I very much appreciate all of your efforts, it enable my wife to take her friends that have not been down here in 7 years around on a two hour tour of our area. Thanks again, will see you in the fall when it is time to winterize the boat.

Jett's to the rescue...literally in the nick of time... I first met the Jett's Marine Team in 2011 after purchasing a friends boat who had a camper as I at Smith Point Campground. I asked them to perform a complete service on the Yamaha 200 hp and they did so providing outstanding service at a very fair price as well as a repeat performance last year. Several times last and this year I called to get their advice concerning primarily fuel related issues and received great advice with a family type attitude not ever attained elsewhere. On 6/ 16/17 my adult son and I were fishing for Cobia off Kiptopeake near the CBBT when our Yamaha failed to lower after we raised the tilt to free some fishing line. We were in the process of starting to head back to Little Creek as a severe storm was approaching. After trying everything we could think of I was about to call BOATUS for a tow when I thought of calling Jetts though late in the day on Friday. John came to the phone and patiently walked my son through the procedure of locating and turning the pressure release screw just at the waterline in motor mounting bracket while he relayed the instructions to me as I was hanging over the transom. John's instructions were complete even addressing a critical safety concern of potential amputation by a rapidly descending motor. Thanks to John remaining with us even after normal hours we were on our way and returned to port safely though a little wet from the closing storm. What we witnessed as John, almost as if a Guardian Angel, was well beyond any reasonable expectation as he persevered while I fumbled with the somewhat frozen screw release which was at times below the transom water line. Thanks so much John and Jett's, You already had our loyalty and appreciation and now we owe you so much more.

We did lots of research before I purchased Yamaha 70 HP 4 stroke Jack Jett was fantastic to work with 4 years latter never a hint of a problem except this unit is so quiet sometimes I forget to turn it off at the dock If you live in the Northern Neck these are the folks to trade with, family owned business that treats you like family.

Good morning Bubba - Thank you again for the wonderful experience, the entire team was great, Joe and Robin - Kudos to them too! Love the picture on Facebook too! You guys are a class act all the way, and you can find me and the family on the water around the Annapolis/eastern shore area sporting Jett's Marine apparel. I will point everyone that asks, your way. Also, the boat fits perfect in the garage. Thank you again for helping with this. I will get you some pictures soon!

What a great group! I chose Jett's based on the reviews I read and from my family, and was happy I did. I could not have wanted a better buying experience and urge anyone needing anything marine related to give Jett's your business. Well worth the drive from Richmond! Go see them!

My wife and I were new to the Small Boating world, and you folks helped make the whole boat purchasing experience very easy. When it came time to take possession of the boat, the folks at Jett's put the boat in the water for us, and then helped us drive it over to our dock. We did not own a vehicle that had towing capabilities at the time, so Bubba pulled the trailer over to our house and parked it in the driveway - that was a big help. Since then, they have helped us with purchasing accessories, provided advice over the phone, and are now working to winterize the boat. Thanks again - you guys are great!!!

My wife and I purchased a Carolina skiff 198 from Bubba and his crew at the end of august 2016. After a long search over multiple states we discovered Jetts Marine. There friendliness and willingness to go an extra step to insure that everything was in order was wonderful. I would highly recommend looking at their inventory if interested in buying a boat or just needing service. Thanks so much!!

Thanks again to Bubba, Joe ,and Cheryl for the wonderful buying experience at Jett Marine. Every aspect of this purchase exceeded my expectations. I don't think I've ever driven 4 hours to another State to purchase anything, but I would do it again tomorrow to buy from them. I literally bought this boat over the phone, and when it was time to finalize the deal, everything promised was delivered and more. You have renewed my faith in the belief that businesses still exist with honesty, integrity and make you feel like family.

Yesterday I had the pleasure of picking up a 2016 Carolina Skiff 198 DLV from the wonderful people at Jett's Marine. When dealing with customers everyone strives to meet expectations of delivering a quality product at a competitive price. You, Joe and the team not only exceeded my expectations but did so as part of what I've personally believe as the right way to do things! This is not the first boat I've purchased. Like a lot of people in the Richmond area, we have a place at the river., I shopped at your competitors and your price was very competitive: however, it was your reputation and service after the sale that sealed the deal. I am so impressed that I will be bringing my other boats to you for service. I've already called several of my friends and am sure they will be coming to you soon for their boats!! Let me also take time to thank Joe who took me on the water and tested the boat, taking time to show me all the aspects of the boat that my family and I will need to know. After a few minutes with Joe, I found out what an avid fisherman he is and saw recent pictures of the Cobia he has been catching off Windmill Point. I can't thank you enough for being able to spend time with him - he is certainly indicative of all the wonderful staff you all have. When we got back to your showroom after testing the boat and then hooking up to my truck, the lighting harness was a little short (not your fault: still don't know why Toyota had it all the way on the left side). Joe quickly jumped into action and created an extension cable in a matter of minutes and away I went. He said at 20 hour check that he would take care of the cable and make it permanent - - This is customer service. The whole process of buying from you and Jett's Marine has been seamless (love the shirt and cap) and the absolute easiest transaction I've ever completed - you make it easy. Many thanks to you and your team from a new friend and permanent customer

Bubba, We would like to thank you and your staff for a wonderful experience. In every way you excelled, and please thank Joe for the rigging and taking us for a spin. We wish you the best of luck!!

My husband and I drove 4 hours to buy our May-craft and we would do it all over again. The customer service and pricing was excellent! Bubba, Jack and the rest of the crew were more than helpful to us as first time boat buyers! Thanks so much!

This was not my first boat purchase, but it was the most satisfying thanks to Jack & Bubba both were very knowledgeable and helpful with accessories I wanted at very reasonable prices The on the water boat was test they offered was a first ever offered by a dealer to me and very helpful with familiarizing myself with how my new boat handled. I would recommend that anyone in the market for a boat as least check out Jett's Marine.

Jett's Marine - - - The BEST Buying Experience I have ever made on any purchase of any kind. It's a long way from Richmond, VA but well worth the experience.

Thank you for everything. Your company is a first-class act. I am so pleased that we purchased from you'll. Thanks for the great picture. . . Looks like a couple of movie stars with a great boat!!

Thanks Jett's Marine, time to add water. The best boat buying experience I've ever had. Very helpful and professional!!!

Words cannot express the gratitude I feel for Jett's Marine. From managers to the owners, to the staff - all were top notch. Their attention to detail and customer service is something I have never witnessed when purchasing a boat. And of course, the Pioneer 197 I bought is simply awesome. A very special thanks goes out to Bubba, the General Manager, who tirelessly worked with me to get everything just right. From the custom mounted trolling motor plate to the side imaging and transducer mounting, to the underwater lights - Bubba and his crew made sure everything was done in the most professional manner while at the same time, surpassing all my expectations - and I'm a picky guy! Many organizations will throw out claims of welcome to family or something of that nature. At Jett's Marine and Pioneer (the manufacturer). I truly feel like I have new family members and look forward to continuing our relationship in the future. If anyone would like a reference for Jett's Marine or Pioneer Boats, please feel free to email me.

Hi, Folks! We tested my new Honda 9.9 yesterday and it's wonderful! This motor will make my sailing days much easier and much more fun. I thank you for your great customer service and your friendliness! I have parked my sailboat at Buzzard Point for the last 6 years and have never stopped into your business. But you have definitely made a new customer out of me, and I will pass on my compliments of you to my friends in the Coast Guard Auxiliary (Callao). Thanks again!

We went the extra distance to see, and test drive the boat we wanted at Jett's before we made the purchase. The trip was worth it. The boat service and the overall buying experience was excellent. Working with Bubba was a pleasure. I recommend buying a Carolina Skiff from Jett's dealership. They know how to set up these boats.

We just got back from our test ride with Ben. He did a great job and is very professional. Paula is convinced we made a smart choice. We like the boat. Thanks.

We just bought a G3 pontoon from Jett's Marine. Jack went out of his way to meet us on a Sunday and was very helpful. We didn't have to go anywhere else we found exactly what we wanted, and it was a pleasure dealing with Jack. Everything went smooth and I would definitely recommend Jett's to anyone.

Kudos to John on repair of my Yamaha outboard. Hello, just wanted to send a brief letter with sincere compliments and thanks for John, who repaired the 40 hp Yamaha outboard on my Carolina Skiff, along with a couple of other repairs needed for the boat. The motor is running better than I recall it operating when it was brand new (Purchased from Jett's Marine in March 2004). In fact, I sincerely believe that whatever John did actually add a few horsepower to the motor. A great job, deserving a letter of thanks and praise.

Bought my 01 Maycraft with a 150 2 stroke yamaha....got a great deal...and LOVE MY BOAT..... Prices were so good i returned in 2009 and bought my 40 horsepower 4 stroke Yamaha..and couldnt beat there prices.....BUBBA .,,,,YOU ARE THE MAN.....THANKS JETTS MARINE....THE ONLY PLACE I'LL SHOP.....3 HOUR DRIVE OR NOT...WELL WORTH IT!!!!!!!!!!!!!!!!!!!!

By far the best boat dealer around. Also, the service is quick and affordable. Jack and Bubba make you feel at home with their kindness and honesty. Great experience. My next boat will come from Jett's.

I've purchased three boats from Jett's and each time the experience has been fantastic. The sales, repair, and parts people have always been responsive, and I felt like I was a part of their family.

I am writing to express what a pleasure it was working with the team at Jett's Marine. The entire process from my initial inquiry to purchasing and picking up my new Sailfish boat was hassle free. Jack and his sales staff are true professionals. I would have written sooner, but I have just been too busy fishing the Bay on my new boat!

Thanks Jett's Marine for a terrific buying experience. Being a long-distance customer, I had some initial concerns, but Jack and Bubba delivered in every way. It is refreshing to deal with such straightforward people.

ack, Bubba, Ben & the Other Members of the Jett's Marine Family, we just want to tell you what a pleasure it was to do business with Jett's Marine. You conduct business with integrity, courtesy and professionalism. You do not hesitate to go the extra mile to accommodate the customer. It was a pleasure to purchase our 2009 Pioneer boat from you. It was refreshing to communicate with someone who was honest and upfront with your price. We are truly happy and are thoroughly enjoying our boat. We highly recommend Jett's Marine to everyone who asks where we purchased it. We pray that your business and family continue to be blessed abundantly. Thanks for everything!

Dear Bubba, Cheryl and Clay, Thank you all for your help in my purchase of our family's boat. The process was smooth, and your staff was extremely helpful. Even though we bought a used boat, I was treated with the same attention to detail you would expect from a new purchase. I live in Delaware and bought the boat based on your website pictures and Bubba's word! Cheryal and Clay helped along the way with additional pictures, paperwork and a lot of hand holding over the phone! In the end, I took possession of a beautiful boat that was exactly as it had been described to me - maybe even better! But more than that, I feel like I made a connection with a group of people who believe in doing business using a set of values I was brought up believing in. It is refreshing to know there are people who still care about customers and treating people well. For that, you deserve recognition and thanks. I would recommend Jett's to anyone looking to buy a boat - no matter where you live - because the boat is just the beginning of what you will receive. I look forward to my next visit to Reedville and seeing staff at Jett's.

I just wanted to send a letter for you and your entire crew at Jett's Marine. Jimmy and I could not have been happier with the level of service that we received from Jett's Marine. The boat is perfect, it's exactly what we had in mind and there was nothing we needed once we left there. We were able to enjoy the boat all weekend. John did a great job of going over the details during the test run. And we were even more impressed when Jack offered to give us the oil and lube needed for the 20-hour checkup since we do not plan on coming back for that. It was way above and beyond our expectations. I guess if I were disappointed about anything it's that John didn't play for the Dolphins. I will be sure to mention Jett's Marine to family and friends interested in buying a boat. Thank you again for such a great experience!!

Just a THANK YOU for a perfectly WONDERFUL experience buying a boat from your place. It was and IS the best thing that ever happened to my husband. All the people at your fine establishment are great - - TOP NOTCH!! We got A-1 treatment and LOVE the beautiful Triumph. We highly recommend you to everyone. Thanks, The Hughes Family PS My husband says My wife is the best thing that ever happened to me.

We just purchased your used 1991 Sunbird and I couldn't be more excited. The person I talked to was Bubba, he was very helpful and friendly. But it did not stop there, EVERYONE I spoke to at the shop was great, I had questions and they had answers, it was like talking to my best friend because they treated me like a real person, even though I only bought a used boat, you would have thought I bought the biggest boat on the yard the way I was treated. I would like to thank all of you and commend you on your service. I will pass your name to as many people as I can, these days we need a dealership like yours. Thank you again.

Bubba -- Thanks for all your help. We used the Generator for 35 hours and kept the freezer and refrigerators going. All five of our grandchildren were with us. They certainly appreciated having some light to play by. Your personal time and attention (opening the dealership for us) will keep us coming back to Jett's Marine.

What really made a difference on this boat purchase verses our previous boat purchases of the past as the Boat Purchasing Experience with your staff. There was no pressure throughout the entire experience and you, and your staff was extremely flexible throughout the entire process. In addition to an outstanding purchasing experience, your team has provided outstanding post sale and maintenance services in a timely and efficient manner. The bottom-line is that you and your staff make an outstanding team, and we greatly appreciate the support and quality service.

What an absolute pleasure it was dealing with your business. That absolutely was one of the best buying experiences i have ever had. From the front door to the back door its complete customer service. In a day people spend thousands of dollars to learn customer service it truly comes down to one thing....Treat people like you want to be treated and everything falls into place. Your organization lives and breathes that. So a huge thank you and look forward to many years of doing business with you. Please pass on to everyone on a job well done!